Equipment Availability:

Bounce ‘N’ More, LLC processes all reservation requests on a first come first serve basis. Receipt of a quote does NOT guarantee equipment availability. Online reservations will need to be confirmed before they are held. We require a credit card on file to hold and book your reservation request.

Rental Period:

Our equipment is rented by the event, a few large or staffed items are rented by the hour. Bounce ‘N’ More, LLC only guarantees your equipment rental for the hours you have requested; indicated by the start and end time of your event. If you require an earlier delivery or later pickup time you MUST state this when placing your reservation.

Event Confirmation:

We generally contact you within 1-2 days of your event to confirm final payment, method of payment, type of surface for set up, space and electrical requirements, and coordinate delivery times, etc. All reservations require confirmation and coordination for delivery. If you are unavailable at the time of call, we will leave a message. If we can not reach you and/or you do not call back before the day of your event, we can not guarantee delivery and you may be subject to a cancellation fee.

Delivery Times:

Backyard parties are delivered within a 3 hour delivery window generally between 8am and 2pm and picked up the same afternoon or evening. For Park, School, Church, and Corporate delivery sites we can coordinate a delivery time that is as close to your start as possible, while still allowing time for proper set up. We like to start set up at least one hour before the start of the event, we strive to have equipment rentals set up 30 minutes before the start of an event. Our Drivers have several locations on their delivery route, it’s extremely important that the contact person responsible for the event to be on time to meet the driver for safety and set up instructions. One late customer can create problems and stress for everyone else.

Set up:

Our Drivers do all the heavy lifting; you just show us where to set up. It is the customer’s responsibility to measure in advance and ensure there is adequate space and provide a flat clean area for set up clear of sharp objects and debris. If the Driver is unable to set up for reasons above or if unsafe conditions exist, you will be responsible for payment in full.
Surface type:  It’s important that we know in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring stakes or **sandbags depending on where the unit will be set up. If you make changes, please let us know (especially from grass to concrete) to ensure our Drivers will have the proper equipment. Last minute changes could result in MAJOR set up delays.

**We can definitely setup on concrete surfaces, however there are additional charges involved.  We use 50lb sandbags to anchor equipment that is setup on a concrete surface and there is a lot of heavy lifting and additional labor involved.

Setting up indoors or inside a fenced area:  some equipment is very large and requires a double door to fit through.  This may require removing the center bar double doors to get inside.

Sprinkler systems: Bounce ‘N’ More is not liable for any damage done to your sprinkler system or water lines. You will be responsible for letting our Drivers know where it is in advance to avoid any damage. If a sprinkler/water line is damaged, turn off the water immediately.

Grass: When we setup inflatables on grass areas there is a possibility that the grass may be damaged by the heat and sun. Sometimes when it is extremely sunny and hot, the grass under an inflatable can get scorched or burned. We always try to place the equipment in the best location for safety and convenience for your party or event, but we can’t control what might happen to the grass. When setting up water slides on grass we always use a tarp under the pool and stairs area to help prevent damage to the grass (which can easily happen if no tarp is used).  Again, we can’t control what might happen to the grass underneath.

If you have dogs, please make sure the setup area is clean and any droppings are removed.  We can not setup if there are droppings on the ground.

ATTENTION: Drivers can NOT go up and down stairs and/or hills, or move equipment excessive distances. Set up location must be easily accessible from the delivery truck.

Payment Policy:

It’s critical that the contact person have payment ready for the driver at time of delivery. Drivers are required to collect final payment at time of set up unless you’ve made arrangements to charge a credit card the previous business day. NO set up of equipment will take place until payment is made in full. Failure to make payment could result in delays and/or event cancellation fees.

Power requirements:

Customer is responsible for power. Bounce ‘N’ More is NOT liable for problems due to power issues. Typically we need (1) 20-amp circuit for EACH blower; other items can NOT be plugged into the same circuit. We provide extension cords. Unit needs to be placed within 75′ of power source (maximum distance). Generators may be rented in advance if a power source is not available.

Adult Supervision:

If Bounce ‘N’ More does not supply attendants, you or your designated attendant(s) must be present at the time of delivery. Safety briefings are ALWAYS given after set up at ALL events; we require a signature stating you have received and understand all operating and safety instructions. Accidents on equipment generally result from 1) too many participants or mixing age groups on a unit 2) flips and roughhousing, 3) unit not kept secured. Attendants should monitor number and age of participants and ensure they’re following rules and acting responsibility. Inflatable stake/anchor weights should also be checked periodically to ensure they are in place.


Customer is responsible for all damages to unit and any cleaning charges ($25 -$75) due to misuse (food, gum, candy, confetti, mud, etc). Someone should be with the unit until time of pick up to avoid any problems. A flat rate of $1,000 is applied if any silly string is found on the unit. Silly string causes irreversible damage to any inflatable.

Pick Up Times:

Backyard parties are generally picked up within 4 hours of your event end time. During your Confirmation Call you will be given your 4 hour pick up window. Pickup can be as EARLY as your event end time. If the Driver shows up to pick up the equipment and there is no one at the site or the gates are locked, you will be subject to an additional pickup fee. Schools, Churches, Corporate, and Park delivery site locations are generally picked up within 30 minutes of the event end time.

Early Completion:

If a Park, Church, School, or Corporate event shuts down early before the scheduled pickup time, please contact the office immediately so that we may make every attempt to arrange for an earlier pickup. However, there is no guarantee that a Driver will be available last minute to do an earlier pickup and you may need to wait until your scheduled pickup time. The customer is responsible for equipment from the time of delivery until it is picked up, never leave equipment unattended at any time.

Rainy/Cold/Windy Days:

We make every effort to set up for each and every rental reservation; however the safety of your children is our top priority. Bounce ‘N’ More reserves the right to make the final decision to cancel a rental due to inclement weather defined as: 15-20+ SUSTAINED winds (with higher gusts), 70% or higher chance of rain, and/or temperatures below 40° F. If this is the case, we will contact you the day prior or the morning of your event to discuss options. We can not set up in high winds or if it is actively raining, due to increased chance of injury or electrocution. Very few days in Texas are complete rain outs; we will make every effort to deliver between rain showers. If Customer chooses to have unit delivered in uncertain weather conditions and we are unable to set up once we arrive due to rain, wind, mud, snow etc, there will be a delivery fee charged. See Weather Cancellation Policy.

WARNING: INFLATABLE UNITS MUST NEVER BE USED WHEN WET INSIDE (except for waterslides) and/or WHEN WINDS ARE 20MPH OR MORE. Inflatables become very slippery and dangerous when wet. In these situations the inflatable unit MUST be evacuated and deflated until the winds die down and/or the rain stops. Once the storm passes re-inflate the unit and dry off the inside before using the unit again.

Deposit and Cancellation Policy:

Large events or rides over $700 require a 50% non-refundable deposit for holding the reservation. If the event is canceled or rescheduled, the non-refundable deposit maybe applied to a future event held within six months of the canceled event. Non-refundable deposits also apply to partial cancelations, such as removing individual items off of an order. The non-refundable deposits paid on canceled items may not be applied to other items on the order.

Cancellations that are 2 days (48 hrs) or less prior to event will be charged the FULL rental rate and can not be applied towards a future event.  If you need to reschedule, the sooner we know, the more options we can offer you.

Smaller events under $700 require a credit card on file to hold the reservation. Once an order is confirmed cancellations (not weather related) for any reason from the date of booking up to 2 days (48 hrs) prior to event are subject to the following cancellation fees:

Bounce House $50, Combo $75, Waterslide/Interactive Inflatable $100, Concession and other Equipment $25.

Please note that all cancellations MUST BE IN WRITING and sent to: [email protected]. If you are cancelling within 48 hours of your event you MUST ALSO CALL the office during regular office hours or call the after hours emergency number.

Bounce ‘N’ More reserves the right to cancel any reservation or portion of a reservation or shut down an event early due to Inclement Weather, unsafe, unclean, or unfit area for unit, or any other situation that the company deems dangerous or jeopardizes safety in any way or is not in the best interest of the company.

NOTE: Entertainment services such as Live Entertainers, Petting Zoos, Pony Rides, Food Vendors, etc. are subject to full payment on cancellations within 48hrs of event. Deposits are non-refundable and non-transferable unless the same event is rescheduled within 90 days.

Weather Cancellation Policy:

Orders with event staff or staffed equipment that are canceling due to weather must be cancelled a minimum of 24 hours in advance to avoid staff cancelation fees.

Inclement Weather cancellations on orders with no staff do NOT incur a cancellation fee; however deposits on orders are non-refundable. The non-refundable deposit also applies if removing an individual item from an order. See cancellation policy for more details on how non-refundable deposits can be applied to a future order.

To avoid a cancellation fee due to weather on orders with no staff, the customer must call to cancel and it may ONLY be done ON THE EVENT DATE and must be BEFORE the driver leaves our warehouse. We do not accept weather cancellations for cold, cloudy days with 40% or less chance of scattered showers unless it’s below 40°F or actively raining in your area 2 hours before your rental period.

Live entertainment (facepainters, balloon artists, petting zoos, etc.) deposits are non-refundable and non-transferable unless the same event is rescheduled within 90 days.

NOTE: We do not accept cancellations for wet muddy yards or setup areas. If it rained the day, night, or morning before your event and you are concerned about how wet your setup area is, don’t worry we have you covered. We have heavy duty tarps that are 15 to 30 feet long that we can put under the inflatable and then extend all the way up to your back porch or front entry way. Kiddos won’t even have to set foot onto the wet grass.

Refund Policy:

During uncertain weather conditions, if Renter agrees to accept delivery of the equipment and it begins to rain and storm DURING OR AFTER it is DELIVERED and/or SETUP, there will be NO refunds, discounts, or concessions. Bounce ‘N’ More is not responsible for any delay in setup operations or closure of games due to inclement weather.  There will also be NO refunds if Bounce ‘N’ More has to remove equipment or shut down an event early in case of unsafe conditions, including but not limited to Inclement Weather. All deposits are non-refundable.