Rainy/Cold/Windy Days: We make every effort to set up for each and every rental reservation; however the safety of your children is our top priority. Bounce 'N' More, LLC reserves the right to make the final decision to cancel a rental due to inclement weather defined as: 15-20+ SUSTAINED winds (with higher gusts), 70% or higher chance of rain, and/or temperatures below 40° F. If this is the case, we will contact you the day prior or the morning of your event to discuss options. We can not set up in high winds or if it is actively raining, due to increased chance of injury or electrocution. Very few days in Texas are complete rain outs; we will make every effort to deliver between rain showers. If Customer chooses to have unit delivered in uncertain weather conditions and we are unable to set up once we arrive due to rain, wind, mud, snow etc, there will be a $50 fee. See Weather Cancellation Policy.
WARNING: INFLATABLE UNITS MUST NEVER BE USED WHEN WET INSIDE (except for waterslides) and/or WHEN WINDS ARE 20MPH OR MORE. Inflatables become very slippery and dangerous when wet. In these situations the inflatable unit MUST be evacuated and deflated until the winds die down and/or the rain stops. Once the storm passes re-inflate the unit and dry off the inside before using the unit again.
Weather Cancellation Policy: Inclement Weather cancellations do NOT incur a fee; HOWEVER the customer must call to cancel and it may ONLY be done WITHIN ONE DAY of the event and must be BEFORE the driver arrives. We do not accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers unless it's below 40°F or actively raining in your area 2 hours before your rental period.
NOTE: We do not accept cancellations for wet muddy yards. If it rained the day, night, or morning before your party and you are concerned about how wet your yard is, don't worry - we have you covered. We have heavy duty tarps that are 15 to 30 feet long that we can put under the inflatable that can also be directly extended all the way up to your back porch or front entry way. Kiddos won't even have to set foot onto the wet grass.
Refund Policy: During uncertain weather conditions, if Customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm AFTER unit is DELIVERED and SET UP, there will be NO refunds, rain checks, or concessions. There will also be No refunds if we have to remove a rental piece or shut down an event early in case of unsafe conditions, including but not limited to Inclement Weather.
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