Equipment Availability: Bounce ‘N’ More, LLC processes all reservation requests on a first come first serve basis. Receipt of a quote does NOT guarantee equipment availability. We require a credit card on file to hold and book your reservation request.

Daily Rental Period: Our equipment is rented by the day; a few large items are rented by the hour. Bounce ‘N’ More, LLC only guarantees your equipment rental for the hours you have requested; indicated by the start and end time of your event. If you require an earlier delivery or later pickup time you MUST state this when placing your reservation.

Event Confirmation: We generally contact you within 1-2 days of your event to confirm final payment, method of payment, type of surface for set up, space and electrical requirements, and coordinate delivery times, etc. All reservations require confirmation and coordination for delivery. If you are unavailable at the time of call, we will leave a message. If we can not reach you and/or you do not call back before the day of your event, we can not guarantee delivery and you may be subject to a cancellation fee.

Delivery Times: Backyard parties are delivered within a 3 hour delivery window generally between 8am and 1pm. Drivers are scheduled to arrive no later than one hour before your event start time. Park, School, Church, and Corporate delivery sites are generally delivered during the hour before your event. We strive to ALWAYS have equipment rentals set up 30 minutes before the start of an event. Our Drivers have several locations on their delivery route, it's extremely important that the contact person responsible for the event to be on time to meet the driver for safety and set up instructions. One late customer can create problems and stress for everyone else.

Set up: Our Drivers do all the heavy lifting; you just show us where to set up. It is the customer’s responsibility to measure in advance and ensure there is adequate space and provide a flat clean area for set up clear of sharp objects and debris. If the Driver is unable to set up for reasons above or if unsafe conditions exist, the Customer will be charged a $50 fee.

It’s important that we know in advance if you plan to set up on grass or concrete. Inflatables can ONLY be operated safely if they are secured and anchored properly. We bring stakes or sandbags depending on where the unit will be set up. If you make changes, please let us know (especially from grass to cement) to ensure our Drivers will have the proper equipment. Last minute changes could result in MAJOR set up delays.

Bounce ‘N’ More, LLC is not liable for any damage done to your sprinkler system, you will be responsible for letting our Drivers know where it is to avoid any damage.

ATTENTION: Drivers can NOT go up and down stairs and/or hills, etc. Set up location must be easily accessible from the delivery truck.

Payment Policy: It’s critical that the contact person have payment ready for the driver at time of delivery. Drivers are required to collect final payment at time of set up unless you’ve made arrangements to charge a credit card the previous business day. NO set up of equipment will take place until payment is made in full. Failure to make payment could result in delays and/or event cancellation fees.

Power requirements: Customer is responsible for power. Bounce ‘N’ More, LLC is NOT liable for problems due to power issues. Typically we need (1) 20-amp circuit for EACH blower; other items can NOT be plugged into the same circuit. We furnish one 85' extension cord. Unit needs to be placed within 85' of power source. Generators may be rented in advance if a power source is not available.

Adult Supervision: If Bounce ‘N’ More, LLC does not supply attendants, you or your designated attendant(s) must be present at the time of delivery. Safety briefings are ALWAYS given after set up at ALL events; we require a signature stating you have received and understand all operating and safety instructions. Accidents on equipment generally result from 1) too many participants or mixing age groups on a unit 2) flips and roughhousing, 3) unit not kept secured. Attendants should monitor number and age of participants and ensure they're following rules and acting responsibility. Inflatable stake/anchor weights should also be checked periodically to ensure they are in place.

Damages: Customer is responsible for all damages to unit and any cleaning charges ($25 -$75) due to misuse (food, gum, rocks, etc). Someone should be with the unit until time of pick up to avoid any problems. A flat rate of $1,000 is applied if any silly string is found on the unit. Silly string causes irreversible damage to any inflatable.

Pick Up Times: Backyard parties are generally picked up within 4 hours of your event end time. During your Confirmation Call you will be given your 4 hour pick up window. Pickup can be as EARLY as your event end time. If the Driver shows up to pick up the equipment and there is no one at the site or the gates are locked, you will be subject to an additional pickup fee. Schools, Churches, Corporate, and Park delivery site locations are generally picked up within 30 minutes of the event end time.

Early Completion: If a Park, Church, School, or Corporate event shuts down early before the scheduled pickup time, please contact the office immediately so that we may make every attempt to arrange for an earlier pickup. However, there is no guarantee that a Driver will be available last minute to do an earlier pickup and you may need to wait until your scheduled pickup time. The customer is responsible for equipment from the time of delivery until it is picked up, never leave equipment unattended at any time.

Rainy/Cold/Windy Days: We make every effort to set up for each and every rental reservation; however the safety of your children is our top priority. Bounce ‘N’ More, LLC reserves the right to make the final decision to cancel a rental due to inclement weather defined as: 15-20+ SUSTAINED winds (with higher gusts), 70% or higher chance of rain, and/or temperatures below 40° F. If this is the case, we will contact you the day prior or the morning of your event to discuss options. We can not set up in high winds or if it is actively raining, due to increased chance of injury or electrocution. Very few days in Texas are complete rain outs; we will make every effort to deliver between rain showers. If Customer chooses to have unit delivered in uncertain weather conditions and we are unable to set up once we arrive due to rain, wind, mud, snow etc, there will be a $50 fee. See Weather Cancellation Policy.

WARNING: INFLATABLE UNITS MUST NEVER BE USED WHEN WET INSIDE (except for waterslides) and/or WHEN WINDS ARE 20MPH OR MORE. Inflatables become very slippery and dangerous when wet. In these situations the inflatable unit MUST be evacuated and deflated until the winds die down and/or the rain stops. Once the storm passes re-inflate the unit and dry off the inside before using the unit again.

Cancellation Policy: Customers will be charged a $50 cancellation fee for all cancellations done up to 3 days prior to the event for any equipment owned by Bounce ‘N’ More. Cancellations (not weather related) that are within 2 days of the reservation will be charged the full rate. Please note that all cancellations MUST BE IN WRITING and sent to: rentals@bouncenmore.com. There is no charge if you need to reschedule, the sooner we know the more flexible we can be. Bounce ‘N’ More reserves the right to cancel any reservation or portion of a reservation due to Inclement Weather, unsafe, unclean, or unfit area for unit, or any other situation that the company deems dangerous or jeopardizes safety in any way or is not in the best interest of the company.

Any outsourced services such as Entertainers, Animal Farms, Pony Rides, Train Rides, Food Vendors etc… are subject to full payment on cancellations regardless of when we receive your cancellation.

Weather Cancellation Policy: Inclement Weather cancellations do NOT incur a fee; HOWEVER the customer must call to cancel and it may ONLY be done WITHIN ONE DAY of the event and must be BEFORE the driver arrives. We do not accept weather cancellations for cold cloudy days with 40% or less chance of scattered showers unless it’s below 40°F or actively raining in your area 2 hours before your rental period.

Refund Policy: During uncertain weather conditions, if Customer agrees to keep the unit for the term of the rental agreement and it begins to rain and storm AFTER unit is DELIVERED and SET UP, there will be NO refunds, rain checks, or concessions. There will also be No refunds if we have to remove a rental piece or shut down an event early in case of unsafe conditions, including but not limited to Inclement Weather.